booking conditions

booking conditions

a couple of points we would like to make.

Whilst we try to be as flexible as we possibly can, we do have a few basic conditions when you book with us.

  • Deposit is non-refundable if cancellation of tour occurs within 2 weeks of trip departure.

  • If you cancel outside of 2 weeks, we'll refund the deposit less any transaction fees.

  • Cancellation within 48 hours of tour departure will incur 50% of total tour costs.

  • Cancellation within 24 hours of tour departure will incur 100% of total tour costs.

  • Travel insurance is strongly recommended.

  • Due to high demands for our services over the summer period (Dec-Feb) we reserve the right to surcharge by 20% on top of our current charges.​

  • We reserve the right to charge Public Holiday surcharges.

  • We reserve the right to not operate on any Public Holidays.

  • For multi-day bookings of more than 2 days we require 50% of payment 2 weeks prior to the start of  the tour. This payment is non- refundable.


We have done all we possibly can to keep our booking conditions reasonable and we will always work with you to ensure that you do get the opportunity to experience Australia with us.